In ST, we work closely with our customers to fulfill their requirements and ensure compliance with all agreed customer requirements. This means
- Understanding the requirements of our customers and markets
- Comparing them with our standard operation rules and performance
- Analyzing the feasibility of new requirements not currently implemented
- Deploying agreed upon requirements
- Monitoring trends for upcoming demands and aligning ST systems to satisfy them
Each requirement is thoroughly analyzed to ensure that it complies with company ethics and business rules. ST adheres to the most stringent standards and regulations in our industry.
We assess our ability to meet a proposed customer requirement prior to agreement in order to guarantee compliance between customer requests and the corresponding product or service.
A requirement may be negotiated to reach a mutually acceptable agreement. When a customer requirement is approved by ST, a formal contractual agreement is set up defining the rules for conducting business.
CUSTOMER REQUIREMENTS REVIEW & APPROVAL PROCESS