If parts must be returned to ST, we seek to minimize the impact for our customers. Our goal is to manage customer return requests in the shortest possible processing time by utilizing our global return management system.
Before processing a claim, it must be validated and approved by ST. Returns are deemed valid if
- The products are original ST products and have been sold by ST to the customer
- The return conforms to ST general terms and conditions of sales and, when relevant, specific contractual agreements
- The rationale for return is explicit and has been validated by ST.
Products that have been manipulated or altered and are no longer in their original form as supplied by ST are not eligible for return.
For returns linked to quality issues, a customer quality complaint analysis is launched for all returns, allowing us to identify the origin of the problem and take all needed actions to resolve it. The analysis results are required to authorize the return.
If ST approves the return request, a Return Material Authorization number is issued with shipping instructions and a credit note is issued as soon as the parts are received by the ST warehouse.