Our ambition is to create high-quality, innovative, eco-designed products that are designed to save energy, safeguard health and safety, enable the development of new environmental technologies and above all improve the quality of life of end-users.
We live in a world where electronics applications are becoming increasingly pervasive and are an integral part of everyday life. Through our global presence and extensive product portfolio we are able to help make a significant positive difference to many people around the world. Our role is not only to make electronics more intelligent through the development of innovative products and solutions which help our customers to become more competitive, but also to ensure that our products are socially and environmental responsible throughout their life-cycle.
Our Business pillar of ST Sustainability strategy
ST is committed to contributing to a sustainable world by fostering innovation everywhere microelectronics can have a positive contribution to people's lives
- Customer Relations
ST is committed to maintaining a continuous and open dialog with customers to ensure that their expectations are met in all respects, including quality, service and timely delivery
- Financial Performance
Our actions to drive sustainable progress are designed to improve our financial performance, decrease risks, and support and improve our reputation among stakeholders as a long-time pioneer in our industry
Our approach to managing these priorities is described in several key documents including ST Quality Manuals which set out ST’s quality management systems and roles and responsibilities, ST Sales and Customer Relationship Management process detailing how customer satisfaction is managed within the company.
Published mid- and long-term commitments relating to our Business pillar can be found in the following sources:
- ST Quality strategy, managed by ST’s Product Quality Excellence department, references commitments related to customer satisfaction and products.
- ST Sustainability strategy, defines commitments related to all three of our Business' priorities. For more information on the detail of this strategy, please view our Sustainability strategy and sustainability governance pages.
Corporate annual Priorities focusing on specific short-term goals are set by ST’s senior management and are cascaded to departments to achieve alongside longer term product objectives.
The business pillar is managed by several departments, but as Customer Relations, Innovation and Financial Performance are central components of ST’s business strategy and success they are closely overseen and monitored by ST’s senior level management.
ST’s President and CEO, Carlo Bozotti, chairs quarterly Staff Meetings that involve ST Executive Officers. They meet to review the business in its entirety and to plan and forecast for the next quarter and beyond. ST’s Executive Officers of Sales and Marketing departments (four), Product Groups (seven) and Manufacturing & Technology R&D (six) are present during these meetings.
ST Corporate Strategic Committee, which meets six times per year, sets corporate policy, coordinates strategies of our various functions and drives major cross functional programs. The Corporate Strategic Committee meetings are attended by the CEO, and eight senior executive officers, including: Orio Bellezza, Executive Vice President General Manager, Front-end Manufacturing & Technology R&D, IMS & APG; Jean-Marc Chery, Executive Vice President, Chief Manufacturing &Technology Officer, General Manager Digital Sector; Paul Grimme, Executive Vice President General Manager, Sales & Marketing, Europe, Middle East and Africa; and Carmelo Papa, Executive Vice President General Manager, Industrial & Multi-segment Sector.
Each department then has its own governance structure.
Customer Relations is a company-wide objective but one which is a particular focus for ST’s Sales and Marketing, Technology R&D and Manufacturing and Product Groups departments.
Innovation at ST relates to both products and manufacturing processes and is therefore managed by ST’s Technology R&D and Manufacturing departments and Product Groups, through technology R&D and design centers. For more information, see ST company presentation.