ST Life.augmented

Customer quality

Our objective is to delight our customers by providing best-in-class quality support, communication and management of customer requirements.

  Bullet We will achieve the lowest levels of Defective Parts Per Million (DPPM) for each industrial domain with the ultimate goal of zero failures.

  Bullet We will prevent any impact to our customers due to excursions through robust prevention methodology and zero-excursion management.

  Bullet We will be fully engaged and flawlessly execute business processes, prevent problems and continually improve the way we work.

Customer support structure

Customers are supported through a worldwide organization, organized into four geographical regions
  Bullet  Americas
  Bullet  Europe, Middle East, Africa
  Bullet  Greater China and South Asia
  Bullet  Japan and Korea
Customer support offices are located close to many of our customers in order to provide fast, hands-on field support. A dedicated support
organization is also in place for our key accounts.
Field sales engineers and account managers are the primary customer interface. They are responsible for managing the business relationship with the customer, responding to customer requirements and ensuring that ST is able to comply with customer requirements.
Read the Quality Handbook (pdf, 4M) for more information.