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DISCIPLINE TO
TQM
In principle
and in practice, at work and in the global environment, ST is total in its
pledge to quality. Total Quality Management is more than an idea at ST. It is
the measure of the Company’s dedication to exceptional individual and
corporate performance. The Total Quality lifestyle at ST has been won by
careful, thoughtful and sustained effort, and driven by the daily commitment
from every manager and every employee. The hallmarks of ST’s industry
leadership are expressed in the five key quality principles that are driving
the Company’s successful growth: Customer Focus, Employee Empowerment,
Continuous Improvement, Fact-based Decision Making and Management Commitment.
ST’s initiatives in quality and business excellence have been recognized
at the highest level across all geographic regions by the most prestigious
national and international Quality awards.
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