Disclosure on management approach for social performance

Social Policy

We implement our Corporate Social Policy throughout the organization using our Standard Operating Procedures and Local Operating Procedures within the Business Excellence framework. The Social Policy translates the social aspects of our company code of conduct, The Principles for Sustainable Excellence, into social guidelines that are concrete enough to guide procedures at corporate and local level.

Social objetives

We meet our Corporate Annual Targets (CATs) using the nine criteria of the Business Excellence model of the EFQM (European Foundation for Quality Management). One of the ‘enablers' of this model is ‘People Management' and one of the ‘results' is ‘People Results'. This means that every division in the company has a structured framework within which to set specific annual objectives relating to the management of people. Other ‘enablers' are ‘Partnerships and Resources' and ‘Society Results', which serve as reference points for objectives relating to community and society.

We monitor our Human Resources (HR) performance against specific HR standards and targets through a system of social reporting on an annual basis. HR managers in every site throughout the world have to complete an HR scorecard, which contains indicators designed to monitor and evaluate HR performance. Additional questions relating to social performance (including human rights, business ethics, stakeholder engagement, and supplier management) are integrated in the beSTick Self-Assessment tool, which sites complete annually. The results of the HR scorecard are automatically fed into this self-assessment to help managers evaluate their overall social performance. Finally, the biannual Employee Opinion Survey helps us evaluate the overall efficiency of our HR and wider policy procedures and management systems.

We report externally on numerous social indicators in our annual CR Report, which are verified by a third party.

Human Resources departments in every ST location ensure the full implementation of ST Social Policy and procedures, under the guidance and supervision of the Corporate HR department, headed by the Vice President for Human Resources, who reports to the CEO. HR managers at local level participate in Sustainable Excellence steering committees, to review performance and participate in local improvement programs relating to social aspects.