If parts must be returned to ST, we seek to minimize the impact for our customers. Our goal is to manage customer return requests in the shortest possible processing time.
Before processing a claim, it must be justified and approved by ST. Returns are justified if
- The products are original ST products and have been sold by ST to the customer
- The return conforms to ST's general terms and conditions of sales and, when relevant, specific contractual agreements
- The rational for return is explicit and has been validated by ST, who will in this case, issue a Return Material Authorization number, which is obtained through a specific internal process involving different concerned parties, and provide specific instructions for the return logistics.
Products that have been manipulated or altered and are no longer in their original form as supplied by ST are not eligible for returns.
A customer quality complaint analysis is launched for all returns, allowing us to identify the origin of the problem and take all needed actions to resolve it. This analysis is required to authorize the return.
If ST approves the request, the return is approved, a Return Material Authorization number is issued with shipping instructions and a credit note is issued as soon as the parts are received by the ST warehouse.
More Information and Contacts
For more information please contact your local sales representative or contact our technical support