Alignment to Customer Requirements
In ST, we work closely with our customers to fulfill their requirements and guarantee that all agreed customer requirements are implemented. We seek to adhere to the most stringent standards and regulations in our industry, which naturally includes customer requirements.
Product and process changes are necessary to improve product quality and manufacturing efficiency as well as to guarantee continuity of supply. In ST, we anticipate potential problems linked to changes and protect our customers by applying risk management principles before implementation.
In ST, we are committed to respond to complaints quickly and effectively in order to protect our customers and fully resolve the root causes of a problem.
If parts must be returned to ST, we seek to minimize the impact for our customers. Our goal is to manage customer return requests in the shortest possible processing time.