Commitment to Customer Satisfaction


ST is committed to ensure that all its products meet customer expectations in all respects, all through the product life cycle, from conception to delivery and during post-sales activities, including the service and quality management.

ST's commitment to customer satisfaction has been strongly embedded in the company values since creation and is the cornerstone of the ST Total Quality Management (TQM) culture. The TQM culture has evolved to Total Quality and Environment Management and then to Sustainable Excellence, progressively enlarging its scope of commitment and always keeping customer satisfaction at the core of its values and business strategy.

Listening to the voice of customers, fulfilling their needs and expectations and building a strong partnership with them is the key to the success of ST and contributes to the success of ST's customers.

Five Areas of Excellence

ST has identified five areas of excellence that contribute to customer satisfaction:

  1. Innovation and R&D
  2. Business Excellence
  3. Supply Chain
  4. Quality
  5. Sustainability


Measurement of Customer Satisfaction

ST measures customer satisfaction through a specific process composed of: