In ST, we manage all suspected non-conformities so that they do not impact our customers. Parts that cannot be recovered through corrective actions are scrapped.
When an event is detected that may indicate non-conformity, all lots related to the event are isolated and analyzed. Potential non-conformities are managed by a Material Review Board comprised of experts from all concerned areas, who guarantee that appropriate actions and decisions are taken. The Material Review Board ensures that 8D team problem solving methodology and risk assessment are rigorously performed for major non-conformities; decides on possible recovery actions; and makes the final decision about delivery to customers.